Sonning Common Health Centre: Vision statement, core values and patient charter

The Sonning Common Health Centre team believes in providing excellent, effective and accessible health care in a safe, caring, and patient centred way.

Core values

Patients – Putting patients at the heart of everything we do

Quality – Providing an evidence based high standard of care .

Ethical – Operating with openness and transparency

Compassion – Caring about our patients and their relatives

Team – Supporting the practice team through dedication to teaching, training and professional development

Resilience- Planning for the future and responding to the current demands of General Practice in a realistic and supportive way for staff and patients

Accessibility- Utilising innovative processes and available IT to provide care in the most appropriate way for patients

Health and wellbeing promotion- Encouraging patients to access physical activity and local health initiatives and empowering them to maintain and improve their own health

Patient charter

We undertake to:

• Treat you with respect and courtesy at all times
• Provide you with advice and treatment in a timely manner
• Help you make decisions about your health
• Discuss available treatments and refer you on to other experts where necessary
• Act as your advocate and guide through health care services
• Maintain confidentiality in what we discuss and the records we keep on your behalf
• Keep up to date with developments in health care by continuing to learn

In return we ask you to:

• Keep your appointment and/or let us know as soon as possible if you can’t attend
• Only use urgent out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend.
• Be courteous to staff and other patients
• Respect the confidentiality and privacy of other patients
• Let us know if you have any suggestions or cause for complaint as soon as possible
• Let us know when we have done well