Due to the Microsoft outage issue we are unable to receive or send emails at the present time. Please telephone the surgery instead

Posted on November 13th, 2026

We would like to make our patients aware that the ongoing Microsoft outage may affect several of our day to day services at the practice. The outage may cause delays with

• SMS text messages – although working this service is slower than usual
• Appointment reminders – these may be delayed
• Hospital letters – There may be delays in receiving and processing hospital correspondance
• Electronic discharge documents – Discharge information, including medication changes and follow up instructions, may take longer to reach the practice.
• Referrals – our ability to prepare and process referral forms may be affected
• Patient letters and documents – there may me delays in preparing and sending clinical and administrative correspondance

We are prioritising urgent clinical matters and patient safety and continuing to provide services wherever possible.

FOR URGENT CLINICAL CONCERNS, PLEASE PHONE THE PRACTICE