Update - August 2020
Please be aware that although restrictions have been eased within the wider community, we still need to adhere to tighter restrictions within our practice to minimise the risk to our most vulnerable patients and staff. Could we therefore ask all patients to only enter the surgery if you have a pre-booked appointment. These must be made by telephone.
All GP appointments will take place by telephone unless the GP decides that you need to attend for a physical examination, in which case the GP will give you an appointment time to attend the practice in person.
Please always wear a face covering and use the hand sanitiser provided when you enter the surgery. If you do not wear a face covering and do not have a medical exemption to wearing one, it will not be possible for a clinician to attend to you. This is to protect our staff, others patients and you.
Repeat prescription requests can be dropped in the post box on the outer wall of the surgery by dispensary; however we encourage you to sign up for online services so that you can order your medication electronically.
All of the above measures will remain in place until there is no longer a risk to vulnerable patients.
Finally, many patients have enquired about flu vaccine appointments. Unfortunately we can only book these appointments once we are given a delivery date for the vaccine. This will be different for the different age groups of patients, and we will be inviting eligible patients to these clinics once appointments are available and letters will be sent to the most at risk first. If the 50-64 years olds are to be vaccinated this will be following government advice and following immunization of the at risk and over 65 years old.
We are very busy dealing with the huge backlog of conditions following COVID and are making hundreds of calls each day. Changing PPE and cleaning regimes mean all face to face appointments are taking significantly longer. Please bear with us if there is a longer wait than usual for appointments. Please only request a medically urgent same day telephone appointment when you really feel this is required. We need to ensure we can deal with those in most medical need first. Your understanding and patience is appreciated.
We are trying to minimise everyone's risk by reducing the number of patients attending the health centre. For all appointments we ask you to not visit the health centre and the clinician will phone you at the time of your booked appointment on the phone number we have. We hope that most problems can be dealt with over the phone but we will continue to see patients if needed. If you know you need a face to face appointment, e.g. for a wound dressing, come in as normal if you have no coronavirus symptoms. Please phone to check beforehand if you are unsure.
Please wear a face covering before entering the health centre: whether you are coming for an appointment or if you need to visit the dispensary. This can be a scarf or face mask. There are instructions of how to make a face mask on the BBC website: https://www.bbc.co.uk/news/uk-52609777 or they can be bought locally.
Government guidance on the use of face coverings can be found at: https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings
Social distancing and hand hygiene
Please practice social distancing in the health centre and wait outside if there are more than 2 people in the reception area. Please use hand gel when you arrive and use the toilet at home before visiting the health centre. If you need to use a toilet here please follow the guidance on the toilet door and follow the hand washing guidance.
Patients can wait in the car park or in their car and be called from the car park. Please call Reception so they are aware that you have arrived and are waiting outside.
Please visit the NHS111 online at https://111.nhs.uk/service/covid-19 or call NHS111 if you have symptoms.
-If you live alone and have symptoms of coronavirus illness however mild, stay at home for 7 days from when your symptoms started.
-If you live with others and you or one of them has symptoms of coronavirus then all household members must stay at home and not leave the house for 14 days. The 14 day period starts from the day when the first person in the house became ill.
If you have coronavirus symptoms: do not go to a GP surgery, pharmacy or hospital. Visit www.nhs.uk/coronavirus and https://www.gov.uk/coronavirus for more information.
Staying at home guidance: click this link for Staying at home guidance
Stay alert and safe social distancing guidance: click this link for social distancing guidance
Advice for increased risk patients: please click this link for information: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19
Advice for parents: please click this link: Advice for parents when child unwell or injured
Apply for a coronavirus test if you are an essential worker: please click this link for information https://www.gov.uk/apply-coronavirus-test-essential-workers
Principle trial: please click here: Principle trial
Following guidance we are NOT issuing 3 months of prescriptions. This is to ensure continued supplies so that all patients will continue to receive their medication. Please do not request your prescription if your prescription currently has more than 2 weeks remaining. Your request will be rejected. This follows national guidance to allow supply chains to restock and to ensure everyone has adequate to keep them going at the moment. Please click here to see the poster: Dispensing
Latest guidance from Oxfordshire Clinical Commissioning Group (OCCG) advises that we do not issue inhaler prescriptions for those that have not had inhalers for more than a year and are not currently being treated for asthma or COPD. We will have to reserve prescriptions for those being actively treated and those who have symptoms. If you have not ordered an inhaler for more than a year but think you need one please ask for a telephone consultation with the practice pharmacist or a GP.
We are not issuing any sick notes relating to Covid-19 in line with government advice. Please see this generic document for employers: Generic sick note
Repeat prescriptions and booking appointments
Please use the NHS app. If you have a passport photo or photo driving licence, this can be used as ID to create an account on the NHS app. You do not need to come to the surgery; with the app you can:
Please click here for the link to the NHS app: https://www.nhs.uk/apps-library/nhs-app/.
Summary Care Record (SCR) update: as a result of Covid 19 additional information will be automatically added to patients' summary care records (SCRs). This additional information includes details of long term conditions, relevant medical history and any personal or healthcare preferences. Providing this information on patients' summary care records will help healthcare staff outside this practice to provide the best possible care to you, should it be needed at this critical time. This update to your summary care record will be reviewed when the coronavirus outbreak is under control. More information about summary care records can be found here: https://www.nhs.uk/using-the-nhs/about-the-nhs/your-health-records/
The National Bereavement Partnership has a helpline for individuals who need to speak to someone when a family member or friend is ill or has sadly died. The website for the charity is www.nationalbereavementpartnership.org
Age UK Oxfordshire has a guide to bereavement and useful contact details for services and organisations that offer support. Please visit www.ageuk.org.uk/oxfordshire/our-services/late-spring
Coronavirus support groups
Sonning Common Support group: this group isn't operating now and some volunteers have joined FISH.
Binfield Heath Covid 19 support group: contact Jon Gittoes on 07384 383564 or Amanda Jennings on 07799 038492.
Stoke Row support group: view this poster for more information:Stoke Row support information
Sonning Eye & Dunsden support group: click this link for more information: Parish of Eye & Dunsden corona support group
Highmoor Volunteers: email email@example.com or call 07904 691093 (Elaine or Judi). Poster: Highmoor Volunteers flyer
Shiplake: Facebook: https://www.facebook.com/groups/165173087861216/about/
Contact Joanne Stone: 0118 940 6665, email firstname.lastname@example.org or Kate Oldridge at email@example.com
Telephone 0118 972 3986, email fishvolunteercentre.org.uk or visit www.fishvolunteercentre.org.uk
Age UK support service
Click here for more information on support by telephone: AGE UK support service
Keep fit at home, local walks and bike rides: click here for more information: walks and bike rides.
Tips for looking after your mental and physical health
Please click here: Mental and physical health
All health visiting clinics are cancelled across the county for the foreseeable future. Please click on health visitors on the Services tab above for more information.
For patients that struggle to come in for their asthma reviews, this online form is available: Asthma control test
We have a clinical pharmacist at the health centre most Wednesdays. Murray, our pharmacist, is conducting medication reviews with patients. Please contact our Reception team to book an appointment for a medication review. Please note these reviews are by telephone due to coronavirus.
Sonning Common Health Centre's 50th anniversary: this event will take place in summer 2021
If you or someone you know worked at the Health Centre please let us know your up-to-date contact details. You can email Sue Abbott on firstname.lastname@example.org, alternatively you can call her on 0118 9722188 or leave a message for her at reception. This anniversary event will move to a new date in summer 2021.
Mental health resources
Please click here for mental health resources information: Mental health resources for children Mental health resources for adults
Healthy Activities for all ages booklet
This booklet provides information on local groups and activities to inspire local residents to join a new group or to take up a new challenge. Thank you to Sue Litchfield for compiling this informative guide. Click here to view it: Healthy Activities around Sonning Common.
Vision Statement, Core Values and Patient Charter 2019
Please click this link to read this document: Vision statement, core values and patient charter 2019
General Data Protection Regulation (GDPR)
A new General Data Protection Regulation (GDPR) came into effect in May 2018.
How we use your information
For guidance on how we use your information please read our privacy notice and our how we use your medical records document. There is also information on the noticeboard in our foyer.
If you have impaired sight and would like a large-print copy of our patient brochure please ask at reception. If you would like to view information on our website in a larger font size you can do so by using the browser settings on your computer to make the font a larger size.
How to Find and Contact Us
Our practice: we look after a population of almost 10,000 patients within a 6 mile radius, extending into the Northern suburbs of Reading and west of Henley. We dispense medicines to approximately a third of our patients, eligible because they live more than a mile from a local pharmacy 'as the crow flies'.
(Site updated 01/09/2020)