Comments & Complaints

Comments

We strive to provide the highest level of care for all our patients and are constantly trying to improve the service we offer.

We are always willing to listen and welcome feedback from patients. Please let us know if you think we have done something well or if you have any suggestions as to how we can do something better.

If you would like to give feedback on the surgery or a doctor, please consider visiting the website below to leave a review.

https://www.iwantgreatcare.org/gpsurgeries/sonning-common-health-centre

Alternatively, the NHS Friends and Family Test asks the question "how likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?". You can click on the link to the right and answer the question via this website.

Thank you for providing feedback on our services.

Complaints

Making a complaint

If you have a complaint or concern about the service that you have received from a doctor or member of staff working for our practice, please let us know as soon as you can. Our aim is to address and resolve any matters as effectively as possible.

Please read our Complaints leaflet – attached here: Sonning Common Health Centre  Complaints Leaflet

Click the link here to read a complaints leaflet for people with a learning disability: Complaints leaflet for people with a learning disability
Alternatively, you can leave feedback on the Healthwatch website here: 
Healthwatch website 

If you feel that a formal complaint is necessary then please do so in writing, as soon as possible after the event, ideally within a few days.

If you are unable to complain as soon as possible after the event then your complaint should be submitted within 12 months of the date of the incident that caused the problem; or within 12 months of discovering that you have a problem.

 

Our response to your complaint

We will acknowledge your complaint within 3 working days. We will discuss and agree a plan with you, including a timeframe, to include how your complaint will be managed and when you can expect a response.

Our Practice Manager, Andrea Tsoi, manages complaints with Dr Ralph Drury, GP partner and GP Complaints Lead at our practice.

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