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Noticeboard

NB: Please scroll down to read the full noticeboard news!


No Hepatitis A nor combined Hepatitis A and Typhoid vaccines

There is a global shortage of Hepatitis A vaccines. We do not have any stock of Hepatitis A nor combined Hepatitis A and Typhoid vaccines at present. We are waiting for an update on when we will receive vaccines. The following options are recommended at the present time to get a Hepatitis A or combined Hepatitis A and Typhoid vaccine:


Hearing Aid Battery provision – important changes

From June you will need a battery book to obtain hearing aid batteries. You can get a battery book by:

  • Emailing your name, date of birth and address with the subject of Battery Card to audiology.royalberkshire@nhs.net OR
  • By sending your details to Batteries, Audiology 3, Royal Berkshire Hospital, London Road, Reading, RG1 5AN OR
  • By collecting one at your next visit to the drop-in repairs or maintenance clinics

Chlamydia

Patients can access a free online chlamydia testing service at https://chlamydia.sexualhealthoxfordshire.nhs.uk/

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.  To find out more about the PALS service at The Royal Berkshire Hospital, follow this link.  To find out more about the PALs service at The John Radcliffe Hospital, follow this link.

 
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